Returns, Refunds, and Replacement Orders
Our returns policy is simple, straightforward, and easy to understand: if at any point within 30 days of receiving your order you aren’t satisfied, for any reason, simply contact us and we’ll make it right by providing at our discretion either a refund, or a replacement order, depending upon the specific situation. We highly value customers like you and always want you to be happy and satisfied with your order. Please reach out to us if you have any problems at all with your order. There is absolutely no risk in ordering from us.
* This policy applies to new/unused items in original packaging. Opened packaging is ok, so long as the items haven’t been used.
The Return Process
You can contact us to initiate a return/refund by using the form on our contact page, or sending a direct email to: firstname.lastname@example.org. Please be sure to include your order number in your return request.
Replacement orders and/or refunds are generally initiated within 48 hours of you contacting us with a problem. Refunds, once initiated, may take 7-10 days to show up on your method of payment as a credit.
In the event of a return, we may request that you send the ordered items back to us, in which case a pre-paid return label will be provided to you via email. If we make this request, then the refund will be initiated within 48 hours of when we receive the ordered items back from you.
There are no restocking fees, and no shipping charges to return items to us.
Holiday Extended Return Policy
Orders placed between November 20th and December 25th are eligible for an extended return window of 60 days. If you place an order between these dates, you can request a refund for any reason within 60 days of receiving your order.